I'm Bryan.
I've been observing a shift in Customer Experience for a while now, especially with the emphasis on AI, and all I keep thinking is:
"We're just going to disappoint
people in person."
We need a balance between technology and human interaction to create meaningful connections that enhance our experiences rather than replace them. Let's talk about what that looks like...
Don't Disappoint Them In PersonTM
engagement [en-geyj'-muh-nt] : the act of engaging; the state of being engaged... People today aren't buying, they're looking to belong - to something that reflects what they feel and what they believe. They don't necessarily believe what you say, or what you know. How do you make them feel? That's engagement. Because nobody cares how much you know, until they know how much you care.
Is your team engaged and engaging, prepared and motivated to make people feel each and every day?
Oh, right. More me.
Did I mention I'm also a fluently bilingual (English / French) Learning & Development professional, certified facilitator, trainer, consultant and coach, with over 30 years of cross-industry experience? My perception-based approach and authentic, upbeat delivery style always result in positive feedback from participants.
Want to know more? Check out my bio, maybe we're a good fit!
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